Refund policy

 We strongly suggest you to be sure of your selection before placing an order with us, as we must adhere to public health regulations when accepting returned goods. Due to the intimate nature of our products, we cannot accept returns on any pleasure products. We are also unable to accept returns that did not meet your expectations or that are simply not wanted due to 'Change of Mind’.

Sadly, we cannot guarantee that our items will please everyone; every body is different as is their pleasure preferences. Our knowledgeable staff and customer service team are happy to help with suggestions via chat or email.

We will only replace items that are found to be defective/faulty; an “exchange service” is not available because of the personal nature of our products. If a product has a manufacturing defect, then contact whatsyourpleasure.info@gmail.com.

Toys & Other Products

Due to the intimate nature of our products, and for the safety of our customers, we cannot accept any exchanges or returns on non-defective products.

Final Sale & Clearance Items

Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.

Shoes

Any shoes looking to be returned or exchanged must be unworn and returned in original condition.

Lingerie & Underwear

All stockings, accessories, panties, and all boxed lingerie are final sale and cannot be returned or exchanged. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. When eligible, if an item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). If the same item is not available, an alternate option of equal value will be provided. Please contact us with the following information:

  • Your name
  • Your order ID (found in the top left corner of your receipt)
  • The product you purchased and the size you would like as an exchange

Defective Products

If your product becomes defective within 30 days after receiving your order, we will be happy to replace it for the same item. If the same item is not available, an alternate option will be provided to you for the purchase price of the item. All defective products must be returned in the original state and packaging. E-mail whatsyourpleasure.info@gmail.com, with the following information:

  • Your name
  • Your order ID 
  • The product that is defective and the issues you are experiencing
  • A photo or video depicting the issue you are describing

Notes

Please note that some toys may require you to deal with the manufacturer directly regardless of whether it becomes defective within the 30-day period or not. We will be happy to assist you in contacting the manufacturer.

If you have any questions regarding our Exchange or replacement policies please email whatsyourpleasure.info@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

We will not accept returns for the following situations:

  • Gift cards
  • On sale items
  • Used merchandise
  • Lingerie or Latex clothing with open packaging
  • Items which are missing parts or pieces
  • Discolored or faded items
  • Items which are not in the original package
  • Items with an expiration date (Condoms, Candy & Lubes)
  • **SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER**

To start a return, you can contact us at whatsyourpleasure.info@gmail.com. Please note that returns will need to be sent to the following address:
PO BOX 99900 KD 818 303
RPO LASALLE
SUDBURY ON P3A 0B8

If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at whatsyourpleasure.info@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at whatsyourpleasure.info@gmail.com.